Hassle-Free Returns

Refund Policy

We want you to be completely satisfied with your purchase. Review our refund and return policy below.

Last Updated: January 30, 2026

Our Commitment

At Healio, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations. This Refund Policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

Eligibility for Refunds

Products must be unused, unopened, and in original packaging
Refund requests must be made within 7 days of delivery
Prescription medicines are non-refundable once delivered
Products must not be expired or damaged due to customer mishandling
Original invoice or order confirmation must be provided
Products on clearance or promotional sales may have different refund terms

Return Process

Contact our customer support to initiate a return
Provide order number and reason for return
Pack the product securely in its original packaging
Our team will arrange pickup or provide return shipping instructions
Products must be returned within 3 days of return approval
Keep the return tracking number for your records

Refund Processing

Refunds are processed within 7-10 business days after receiving the returned product
Refunds will be credited to the original payment method
Shipping charges are non-refundable unless the error was on our part
You will receive an email confirmation once the refund is processed
Bank processing times may vary (3-5 business days)
Partial refunds may be issued for damaged or missing items

Non-Refundable Items

Prescription medicines (due to health and safety regulations)
Opened or used products
Products without original packaging or labels
Perishable goods or items with short shelf life
Personal care items that have been opened
Digital products or gift cards

Exchanges

We offer exchanges for defective or damaged products
Exchanges must be requested within 7 days of delivery
Replacement products are subject to availability
No additional charges for exchanges due to our error
Exchange shipping is free for defective products
Contact customer support to arrange an exchange

Damaged or Defective Products

Report damaged or defective products within 48 hours of delivery
Provide photos of the damaged product and packaging
We will arrange immediate replacement or full refund
No return shipping required for damaged products
Quality issues will be investigated and resolved promptly
Your satisfaction is our priority

Important Notice

Due to health and safety regulations, prescription medicines and certain personal care products cannot be returned once delivered. Please ensure you order the correct products and quantities. If you have any questions about a product before ordering, please contact our customer support team.

Need Help?

If you have any questions about our refund policy or need assistance with a return, our customer support team is here to help:

Email: support@healio.com

Phone: +1 (555) 123-4567

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

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